Returns & Refund Policy

At Nordwell Commerce LLC, we stand behind the quality and authenticity of the merchandise we distribute. This Returns & Refund Policy outlines return conditions and refund procedures for purchases made through our distribution network.

1. Standard 30-Day Return Window

For marketplace consumer purchases, customers may request a return within thirty (30) days of receiving the item. To qualify for a full refund, items must be returned in their original packaging, unused, and in resalable condition with all tags and accessories included.

2. Defective, Damaged, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please submit a return request immediately. Upon verification, Nordwell Commerce or the marketplace platform will provide a prepaid return shipping label and issue a replacement or full refund including original shipping charges.

3. Non-Returnable Categories

Due to hygiene, safety, and regulatory restrictions, certain product categories are non-returnable once opened, including:

• Personal care, hygiene, and wellness items with broken tamper seals.
• Single-use disposable consumable goods.
• Customized or clearance liquidation lots explicitly sold “As-Is.”

4. Refund Processing

Once your return is received and inspected at our designated facility, refunds are initiated to your original method of payment. Processing times typically range between 3 to 7 business days depending on your financial institution.

5. Wholesale & Commercial Returns

Wholesale purchase order returns must be authorized in writing through a formal Return Merchandise Authorization (RMA) issued by our procurement department. Unauthorized commercial returns will not be accepted at warehouse receiving docks.

6. Inquiries

For return questions or RMA requests, please contact: info@nordwellcommerce.com or call (307) 554-7494.